Third-Party Technical Support

Terms & Conditions – Third-Party Technical Support

By purchasing our Third-Party Technical Support, you agree to the following conditions:

1. Hourly-Based Service:
   • Each unit purchased grants one hour of technical support.
   • Support hours are non-refundable and cannot be transferred once the service begins.
   • If a session ends before the full hour is used, remaining time is forfeited. No partial refunds.
2. No Refunds for Unused Time:
   • Our service operates on an hourly basis, meaning all purchased time is final and cannot be refunded once acquired.
   • Clients are responsible for efficiently using their purchased time within each session.
3. Authenticity Requirement:
   • We do not support counterfeit products or unofficial replicas.
   • If a product is determined to be counterfeit during troubleshooting, we will end the session immediately with no refund, as time has already been spent diagnosing the issue.
4. Service Scope & Limitations:
   • Support is provided for technical troubleshooting, setup assistance, and general guidance.
   • We cannot guarantee issue resolution if problems stem from manufacturer defects or unauthorized modifications.
5. No Guarantee of Full Resolution:
   • While we strive to provide the best assistance possible, we cannot guarantee a solution for every technical issue, especially in cases involving third-party products with proprietary restrictions.
6. Acceptance of Terms:
   • By purchasing this service, the client acknowledges and agrees to these conditions.